Tools for your upgrade
Guest Center is ready for you, are you ready for Guest Center?
Browse the timeline below to learn more about the Electronic Reservation Book to Guest Center switchover process, and dig into our training resources to get you and your staff on track for success!
Sign on the dotted line
There are a few forms you will need to complete to initiate your switch over to Guest Center .
All of the necessary paperwork will be neatly sent to you via DocuSign. The DocuSign service allows you to review and sign your paperwork from any device electronically, and returns it to OpenTable instantly and securely.
Once we've processed your paperwork, a member of our Onboarding team will contact you to schedule your upgrade.
Scheduling your upgrade
One of our Onboarding Specialists will contact you to review the upgrade process and schedule a day and time to switch you to Guest Center and train your staff.
The entire session typically runs 60 to 90 minutes in length and is performed over the phone. The first portion will be administrative training for management, and the remaining time will be dedicated to training your front of house staff on the basics of Guest Center.
The day and time you schedule your upgrade can have a big impact on your transition experience. We recommend you pick a day and time:
Prepare for the switch
The day of your upgrade we'll walk your through the transition step-by-step, however, there are a few things you'll need to do to get your restaurant and staff ready for Guest Center.
The following is required to complete your upgrade:
We recommend providing your staff with a "heads up" on the change, and encourage everyone to review the training resources prior to your upgrade date.
Print your upgrade checklist
On the day of your upgrade
The majority of the upgrade will happen behind the scenes and will not disrupt your normal service.
Prior to the call your Onboarding Specialist will:
At the time of your call, your Onboarding Specialist will:
1All reservations and guest information will transfer. Please note Guest Codes will be transferred as Guest General Notes in Guest Center.
2Your restaurant will be offline during activation and the Electronic Reservation Book (ERB) will no longer be available.
At your schedule time, the Onboarding Specialist will call you at the restaurant to review your reservation book setup and train your FOH staff.
Training success is dependent on each trainee's undivided attention at the scheduled times.
We recommend limiting the FOH training class to 6 or less primary users. Secondary users such as servers etc, can be trained by your primary users at a later date.
We highly recommend ALL users review the training materials and attend one of our weekly training webinars.
Support after the fact
Following your upgrade, questions are sure to come up. Have no fears, we are in it with you for the long haul.
Your Onboarding Specialist will check in to discuss how the transition is progressing and help you make any adjustments if needed.
In addition, our support team is always available to answer questions or help troubleshoot. You can reach them 24 hours a day, seven days a week, at 1-800-OpenTable or our Restaurant Community.
Get a Sneak Peek
Why wait till your upgrade? Download the Guest Center App on your iPad or iPhone and take demo mode for a spin.
Join a Training Webinar
We'll review the Guest Center platform and answer common questions in this interactive weekly webinar. Great for all FOH employees, sign up now!
Watch the Tutorials
Quickly get yourself and your staff up-to-speed at any time with our Host & Manager training paths.
Did your staff study? Have them take our Certification courses to prove they are Guest Center Pros.
Get Answers. Fast.
Stay up-to-date on the newest Guest Center features and get questions answered by our product experts.
Got questions? Give us a call. 1-800-OpenTable