Tools for your upgrade

GuestCenter is ready for you, are you ready for GuestCenter?

Next Steps

Browse the timeline below to learn more about the Electronic Reservation Book to GuestCenter switchover process, and dig into our training resources to get you and your staff on track for success!

Sign

Schedule

Prep

Upgrade

Train

Support

Sign on the dotted line

There are a few forms you will need to complete to initiate your switch over to GuestCenter .

All of the necessary paperwork will be neatly sent to you via DocuSign. The DocuSign service allows you to review and sign your paperwork from any device electronically, and returns it to OpenTable instantly and securely.

Once we've processed your paperwork, a member of our Onboarding team will contact you to schedule your upgrade.

Scheduling your upgrade

One of our Onboarding Specialists will contact you to review the upgrade process and schedule a day and time to switch you to Guest Center and train your staff.

The entire session typically runs 60 to 90 minutes in length and is performed over the phone. The first portion will be administrative training for management, and the remaining time will be dedicated to training your front of house staff on the basics of Guest Center.

The day and time you schedule your upgrade can have a big impact on your transition experience. We recommend you pick a day and time:

  • When the restaurant is less busy: during lulls or before service
  • That allows for greater staff participation
  • That avoids holidays or special events (e.g. Restaurant Week)

Prepare for the switch

The day of your upgrade we'll walk your through the transition step-by-step, however, there are a few things you'll need to do to get your restaurant and staff ready for Guest Center.

The following is required to complete your upgrade:

  • WiFi available throughout the restaurant
  • iPad running the latest version of iOS
    • Install iTunes if needed
    • Install the Guest Center Application

We recommend providing your staff with a "heads up" on the change, and encourage everyone to review the training resources prior to your upgrade date.

Print your upgrade checklist

On the day of your upgrade

The majority of the upgrade will happen behind the scenes and will not disrupt your normal service.

Prior to the call your Onboarding Specialist will:

  • Migrate all of your reservation history and future reservations1
  • Create your floor plans and shifts in the new system

At the time of your call, your Onboarding Specialist will:

  • Activate your new Guest Center account2
  • Train you & your staff
  • Set you live on OpenTable.com

1All reservations and guest information will transfer. Please note Guest Codes will be transferred as Guest General Notes in Guest Center.

2Your restaurant will be offline during activation and the Electronic Reservation Book (ERB) will no longer be available.

Complimentary training

At your schedule time, the Onboarding Specialist will call you at the restaurant to review your reservation book setup and train your FOH staff.

  • 30 minutes: Administrative Training, Software & Reservation Book Setup (Management)
  • 60 minutes: Operations Training (FOH Staff)

Training success is dependent on each trainee's undivided attention at the scheduled times.

We recommend limiting the FOH training class to 6 or less primary users. Secondary users such as servers etc, can be trained by your primary users at a later date.

We highly recommend ALL users review the training materials and attend one of our weekly training webinars.

Support after the fact

Following your upgrade, questions are sure to come up. Have no fears, we are in it with you for the long haul.

Your Onboarding Specialist will check in to discuss how the transition is progressing and help you make any adjustments if needed.

In addition, our support team is always available to answer questions or help troubleshoot. You can reach them 24 hours a day, seven days a week, at 1-800-OpenTable or our Restaurant Community.

Get a Sneak Peek

Why wait till your upgrade? Download the GuestCenter App on your iPad or iPhone and take demo mode for a spin.

Training Resources

Join a Training Webinar

We'll review the GuestCenter platform and answer common questions in this interactive weekly webinar. Great for all FOH employees, sign up now!

Watch the Tutorials

Quickly get yourself and your staff up-to-speed at any time with our Host & Manager  training paths.

Get Certified

Did your staff study? Have them take our Certification courses to prove they are GuestCenter Pros.

Get Answers. Fast.

Stay up-to-date on the newest GuestCenter features and get questions answered by our product experts.

Got questions? Give us a call. 1-800-OpenTable